The official language of the company is English. For a more complete description of the Company's activity, please visit the English version of the site. information translated into languages other than English is for information purposes only and has no legal force, the Company is not responsible for the accuracy of the information provided in other languages.
Flysera is committed to protecting and respecting your privacy
and we make it our highest priority to safeguard the confidentiality
of any and all personal information you provide to us.
sets out the approach that we,
Limited, take to the collection and handling of any such
information and applies to all websites, mobile apps and other
services operated by us such as newsletters and price alerts (the
By using the Flysera Services you are deemed to agree to our
use of your information in accordance with this policy. We encourage
you take a few minutes to read through and
contact us if you have
In the event of any changes to our approach, we will update this
policy and post the latest version on this page – please check back
regularly to ensure you remain up to date.
What kind of information does Flysera collect?
Most information that we collect from you is linked to
non-personal identifiers such as anonymous User IDs or device IDs,
and does not enable you to be identified as an individual in the
offline world (“Non-Personal Information”). Such Non-Personal
Information includes things like your browser type, the type of
device you are using, access times, the website you arrived at
Flysera from, the features or functionality you selected whilst
using the Flysera Services and your general geographic location.
Where necessary, we will also collect information from you that
does enable you to be identified as an individual in the offline
world, such as your name, email address, passport number or payment
details (“Personal Information”). In order to minimise the impact on
your privacy, we will never knowingly collect more Personal Data
than is strictly necessary to perform the activities described in
How and when does Flysera collect this information?
We collect information that you voluntarily provide to us during
your use of the Flysera Services. This can range from
Non-Personal Information, such as the dates and desired destination
you ask us to run a flight search against, to the Personal
Information you are required to submit where you wish to book a
flight with a travel supplier via the Flysera Services. Whether
or not you provide us with this kind information is always entirely
under your control.
In addition to information that you voluntarily provide to us, we
also collect certain Non-Personal Information directly from you as
you use the Flysera Services, as well as indirectly where it is
provided to us automatically by the third party application, social
networking site (such as Facebook or Twitter) or other website (such
as a promotion partner) that you connect to the Flysera Services
How does Flysera use this information?
To deliver the Flysera Services
We use your information to deliver the Flysera Services and
the specific features and functionality you request. This includes
things like generating the search results that most accurately match
your search criteria, storing your Personal Information to enable
you to pre-fill future booking forms, facilitating the completion of
any bookings with a third party supplier via the Flysera
Services, assisting you with post-booking issues, or emailing you
newsletters or price alerts that you have selected to receive.
To optimise & personalise the Flysera Services
In addition to using your information to deliver the essential
aspects of the Flysera Services, we also use it to optimise and
personalise your experience of the Flysera Services. For example,
we will use
cookies to remember your language and currency preferences and
may also personalise your experience by highlighting or recommending
certain information or travel options that we believe is relevant to
you based on your search history and use of the Flysera Services.
To deliver appropriate advertising
We use Non-Personal Information, such as what you have searched
for on the Flysera Services or your general geographic location,
to present you with relevant advertisements. For example, we may use
third party advertisement retargeting services to send you an
advertisement related to destination you have searched for. We will
never use your Personal Information to do this unless you explicitly
To better understand, improve and protect the Flysera
We use information we collect about how users interact with the
Flysera Services in order to identify and correct faults, improve
our services and inform business decisions, as well as for security
and fraud-prevention purposes.
To generate aggregated datasets that inform our business and
the travel industry
We use information we collect about users to generate datasets of
Non-Personal Information. These datasets allow us to generate
helpful product insights. For example, we can monitor demand for
destinations to make sure the fares and the travel options our users
want are available on the Flysera Services.
To contact you
We use your information to contact you with confirmations,
notifications or alerts you have requested, such as email
newsletters or price alerts, or which are otherwise necessary for us
to send to you in order to provide the Flysera Services you have
selected, such as details of any bookings you have made on the
Flysera platform. We may also notify you about any changes or
updates to the Flysera Services or to this policy, our
Terms of Service, or to respond to communications you have sent
us, such as via our customer service
help centre or on social
Do any third parties collect information about me when I
use the Flysera Services?
Yes, where you make a booking with a third party travel provider
from within the Flysera platform, any information you submit as
part of the booking process may be collected by that third party in
order to process the booking. Your information will be used by those
third parties in accordance with their own terms and conditions and
In addition, third party advertisement services may collect
Non-Personal Information from you as you use the Flysera Services
via cookies and other similar technologies. This information enables
you to be served with relevant advertisements, both on the
Flysera Services and on third party websites and applications
around the web. Further information about the use of such
technologies, and how to stop them, is set out in the ‘How does
When will Flysera share your information with third
Sharing Personal Information with third parties who process
it only under Flysera’s instruction
We share information relating to our users with selected third
parties who perform services on our behalf and under our instruction
(“Third Party Processors”). We ensure that any Third Party Processor
which handles information on our behalf does so pursuant to
contractual terms which require that the information is kept secure
and, where that information contains any Personal Information, is
processed in accordance with applicable data protection laws and
used only as we have instructed and not for that Third Party
Processor’s own purposes (unless you have explicitly consented to
them doing so).
Third Party Processors may be located in, or process your
information, outside of the country in which you are based. Where
our use of a Third Party Processor involves the transfer of Personal
Data from within Europe to a location outside of the European
Economic Area, we will put in place appropriate measures to ensure
that the Personal Data is adequately protected in that location,
most often by applying European Commission-approved
standard contractual clauses and robust security checks.
Sharing information within the Flysera group
Elements of the Flysera Services are supported by group
companies that are wholly owned subsidiaries of ours (“Flysera
Group Companies”). Accordingly, your information may from time to
time be shared with such Flysera Group Companies for processing
on our behalf. Where this happens, we ensure that detailed
agreements are put in place that require such Flysera Group
Companies to use it only in accordance with this policy and the
purposes set out above.
Sharing your information with third parties for processing
outside Flysera’s control
We will share your Personal Information with third parties for
processing outside Flysera’s control and for their own purposes
in the following two scenarios: (1) where you make a booking with a
third party travel provider from within the Flysera platform, any
Personal Information you submit as part of the booking process will
be shared with that third party in order to enable the booking to be
processed; and (2) where you expressly authorise us to, such as
where we run a promotion in conjunction with a partner and you
instruct us to share your email address with that third party for
the purpose of receiving promotional emails.
If you are purchasing travel on the Flysera Services’ booking
platform, we may share information (including Personal Information)
with the travel provider for their standard verification and
fraud-detection purposes, or to a third party contracted to provide
those services on the travel provider’s behalf.
Non-Personal Information, such as fully anonymised datasets
containing aggregated Flysera Services’ usage information or
trend-level travel insights, may be shared by us with third parties.
As described above, third party advertising businesses may collect
Non-Personal Information from you via cookies and other tracking
tools whilst using the Flysera Services.
Disclosing information for legal and other reasons
We may disclose your information where necessary to enforce our
Service or other agreements, or to a prospective buyer or
ultimate buyer if Flysera itself (or part of our business) is
sold. We may also disclose your information if necessary to prevent,
detect or prosecute illegal or suspected illegal activities or to
prevent other damage or in response to a legal action against us or
to enforce our rights and claims.
How does Flysera keep my Personal Information safe and
We make the confidentiality and security of your Personal
Information our highest priority and we limit access to it to only
those Flysera employees who need to come into contact with it in
order to fulfil their role and enable the Flysera Services to be
provided to you.
Although we do our best to protect your Personal Information, the
transmission of information via the internet can never be completely
secure and we are therefore unable to guarantee the security of the
information which you share with us at your own risk.
Where does Flysera store my information?
The information we collect from you is stored on secure servers
in various locations around the world. However, any Personal
Information we collect from you is only stored within servers
located in either the UK, Ireland, or Singapore, or in the country
from which you access the Flysera Services where required by law.
Regardless of location, we ensure that adequate technical and
organisational measures are in place to protect the security of any
information we store on our servers.
We use a combination of cookies and similar tracking technologies
(for example, on mobile devices we use non-persistent device ID
techniques like IDFA and Android Advertising) to collect, in line
with this policy, Non-Personal Information from you relating to how
you are using the Flysera Services. Please see our
for more detailed information on how the Flysera Services make
use of these technologies.
As explained above, third party advertisers will also collect
Non-Personal Information from you using cookies and similar
technologies for the purposes of serving you relevant adverts both
on the Flysera Services and on other third party platforms as you
move around the web, including on different devices. You may be able
to control how these technologies are applied to you via the
settings in your browser or on your mobile’s operating system. For
more information and to know your choices, see the
Network Advertising Initiative website.
Do third party platforms comply with this policy?
The Flysera Services contain links to third party websites and
applications and may sometimes give you the option to export
information to those platforms. Please be aware that we are not
responsible for the privacy practices of such third party websites.
When you leave or otherwise cease using the Flysera Services, or
transfer your information from the Flysera Services to a third
party platform, we encourage you to read the applicable privacy
policies of each and every third party platform that you allow to
collect information from you.
Does Flysera collect information from children?
The Flysera Services are not intended for children under 13
years of age, and no one under the age of 13 may provide any
information to, on or via the Flysera Services. We do not
knowingly collect Personal Information from children under 13, and
will delete any that we learn we have collected or received that was
not provided by, or with express consent on behalf of, the child’s
parent or legal guardian.
How can I access or manage my Personal Information?
If you have created an account with Flysera you can manage
some of your Personal Information and subscription preferences from
within your profile settings.
You also have the right to ask us not to process your Personal
Information for marketing purposes at any time. You can exercise
this right by
contacting us at any time. You can also opt-out of receiving any
non-essential emails, including marketing emails, by clicking the
unsubscribe link contained at the bottom of such emails.
We are happy to provide you with details of the Personal
Information we are holding about you at any point in time. Where you
wish to make such a request, please submit it in writing, along with
proof of your identity, to Flysera, Quartermile One, 15 Lauriston
Place, Edinburgh EH3 9EN marked for the attention of ‘Chief Legal
There are a number of useful tools and resources you can use to
control your privacy online, for example via
Your Online Choices
or the Network
Advertising Initiative. We particularly recommend you get to
know the privacy features and settings of the browser you use.
If you have any questions about this policy, please
contact us here via :
or by letter to :
Rue 20 Aout 1956, El Tarf 36000- Algeria, marked for the
attention of "KHALID